Privacy Policy
Website, online store, mobile application, digital memberships, email and SMS
Effective and last updated | July 29, 2026 |
This Privacy Policy explains how Venice Insider Pass collects, uses, discloses and protects personal information across its website, online store, mobile application and related membership and communications services.
1. Who we are and what this policy covers
Venice Insider Pass is operated by Weston Enterprises LLC, a California limited liability company (“VIP”, “we”, “us” or “our”).
This policy applies when you visit veniceinsiderpass.com; purchase or use a Venice Insider Pass membership; create or use an account; use the VIP mobile application (the “App”) or a related digital wallet pass; subscribe to email or SMS communications; contact customer support; or otherwise interact with our services (collectively, the “Services”).
This policy does not govern the independent privacy practices of participating restaurants, shops, hotels, wellness providers or other partner businesses. Information you provide directly to a participating business is governed by that business’s own privacy practices.
2. Information we collect
2.1 Information you provide
Depending on how you use the Services, you may provide:
2.2 Information collected through the website
When you use our website or online store, we and our service providers may automatically collect internet and device information, including:
2.3 Information collected through the App
When you use the App, VIP and its service providers may process limited information needed to provide and secure the App, including:
VIP does not use the App to build an advertising profile of you, track you across other companies’ apps or websites, or maintain a personal history of the participating business pages or offers you view.
2.4 Information received from other sources
We may receive limited information from payment processors, e-commerce providers, Apple and other service providers, such as confirmation that a transaction succeeded, a transaction reference, account or membership status, and information needed to prevent fraud or provide support. We do not receive full payment-card numbers from payment providers.
3. How we use information
We use personal information to:
4. Website cookies, analytics and advertising technologies
Our website uses cookies and similar technologies to enable essential website and checkout functions, remember preferences, understand website traffic, monitor performance and help protect the Services. We use Google Analytics for website analytics. Where enabled and subject to applicable consent or opt-out controls, we may also use advertising or remarketing technologies to measure campaigns or show relevant advertising. These website technologies are not used in the App.
Analytics and advertising providers may collect online identifiers, device information and information about your activity on our website. Depending on the provider and its configuration, those providers may also collect information about activity over time and across different websites or online services. Their use of information is governed by their own terms and privacy policies.
You may limit cookies through your browser settings and any cookie controls made available on the website. Blocking some cookies may affect website or checkout functionality.
Some browsers offer a “Do Not Track” setting. Because there is no uniform industry standard for responding to Do Not Track signals, our website does not currently respond to them. Where applicable law requires us to recognize a valid opt-out preference signal, such as the Global Privacy Control, we treat that signal as a request to opt out of sale or sharing for cross-context behavioral advertising.
5. Mobile App privacy practices
5.1 Location, maps and weather
Location access is optional. If you grant permission, the App may use your location while the App is in use to show your position on a map and help you find participating businesses nearby. The App does not request background location access, and VIP does not use location to create a history of places you have visited. You may grant, limit or withdraw location permission through iOS Settings.
The App uses Mapbox to provide map features. When you use a map or nearby feature, Mapbox may receive technical information and, if location is enabled, location information needed to provide that feature. The Mapbox Maps SDK may also transmit de-identified location and usage telemetry to Mapbox. VIP does not use this telemetry for advertising or to create a personal activity profile. Mapbox attribution within the App provides information about Mapbox’s privacy practices and available telemetry controls.
The App may use Open-Meteo to provide Venice-area weather information. Open-Meteo receives only the location coordinates needed to return the requested weather data and does not receive your VIP account identity from us.
5.2 Push notifications
If you enable push notifications, VIP and Apple process a device push token and your notification preferences so that requested notifications can be delivered. Push notifications are optional and may be changed through iOS Settings and, where available, through settings in the App.
5.3 Diagnostics and security
We use Sentry for crash and performance reporting. We configure Sentry to limit personal information in diagnostic reports, do not use session replay, and do not use diagnostic information for advertising or cross-app tracking.
5.4 Membership purchases
The App does not process payment-card information or sell digital content. A VIP membership provides access to offers and benefits redeemed at participating businesses outside the App. Memberships may be purchased through the VIP website or other authorized channels. VIP receives the membership and transaction information needed to provide and administer the membership, but not full payment-card details.
5.5 Account deletion
You may initiate deletion of your account from the App’s Settings or Account section. Deletion removes the account and associated personal information from active systems, except information we must or are permitted to retain for legal, accounting, security, fraud-prevention or dispute-resolution purposes. We may ask you to reauthenticate or otherwise verify that the request is authorized.
6. SMS and text messaging
If you provide a mobile number and affirmatively opt in, you may receive the types of text messages described at the point of consent, which may include order or account updates, Venice Insider Pass announcements, exclusive offers and marketing messages. Consent to receive marketing texts is not a condition of purchase. Message frequency varies, and message and data rates may apply.
You may opt out at any time by replying STOP to a message. Reply HELP for assistance. We may retain a record of your opt-out request so that we can honor it.
We do not sell mobile numbers, SMS consent records or message data. We do not share mobile numbers, SMS opt-in data or consent with third parties or affiliates for their own marketing or promotional purposes. We disclose this information only to service providers, carriers and messaging platforms as necessary to operate the SMS program, deliver messages, prevent abuse and comply with law.
7. How we disclose information
7.1 Service providers
We disclose information to vendors that perform services for VIP, including website hosting and security providers; WordPress and WooCommerce service providers; payment processors; email and SMS platforms; analytics and advertising providers; Apple; Supabase for database, hosting and authentication services; Mapbox; Open-Meteo; Sentry; digital wallet pass providers; and customer-support or technical-service providers.
Service providers receive only the information reasonably necessary to perform their services. Providers acting on our behalf are expected to process information under applicable agreements, instructions and legal requirements. Some providers also process information under their own terms and privacy policies when they provide features directly to you.
7.2 Participating businesses
When you choose to present your membership card or digital pass to a participating business, the business may see information displayed on the card or pass, such as your name and active membership status. VIP does not provide participating businesses with your email address, phone number, location or technical information for their own marketing. Purchases and other transactions made directly with a participating business are governed by that business’s own practices.
7.3 Legal, safety and business transactions
We may disclose information when reasonably necessary to comply with applicable law, regulation, legal process or a lawful government request; protect the rights, safety and security of VIP, our members, participating businesses or others; investigate fraud, abuse or security incidents; or establish, exercise or defend legal claims.
Information may also be transferred in connection with a merger, financing, acquisition, reorganization, sale of assets, bankruptcy or similar business transaction, subject to applicable law.
7.4 At your direction
We may disclose information when you direct us to do so, request a feature that requires disclosure, or provide other valid consent.
8. Sale, sharing and targeted advertising
VIP does not sell personal information for money. The App does not use personal information for third-party advertising or cross-app tracking and does not request access to Apple’s advertising identifier for tracking.
Where website analytics or advertising technologies are enabled, the website may disclose cookie identifiers, device information and website activity to analytics or advertising providers to measure traffic and campaigns or support advertising and remarketing. Under some state privacy laws, certain disclosures for cross-context behavioral advertising may be considered “sharing”, “targeted advertising” or a “sale”, even when no money changes hands. Where applicable, you may request to opt out as described in Section 10.
Regardless of how state law defines these terms, mobile numbers, SMS consent and SMS opt-in data are not sold or disclosed to third parties or affiliates for their own marketing or promotional purposes.
9. Retention and deletion
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide the Services, maintain accounts and memberships, complete transactions, keep legally required tax and business records, prevent fraud, maintain security, resolve disputes and enforce agreements.
Account and membership information is generally retained while an account is active and for a reasonable period afterwards. Order and transaction records may be retained for accounting, tax, chargeback, fraud-prevention and legal purposes. Marketing consent and opt-out records may be retained to document and honor your choices. Technical logs, analytics data and diagnostic information are retained according to operational needs and provider settings.
When deletion is confirmed, we remove or de-identify associated personal information from active systems, subject to applicable exceptions. Residual copies may remain for a limited period in protected backups and logs until they are overwritten or expire through ordinary retention cycles. Aggregated or de-identified information that can no longer reasonably identify you may be retained and used.
10. Your choices and privacy rights
You may:
10.1 California privacy rights
Where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to VIP, California residents may have the right to know the categories or specific pieces of personal information we collect; request deletion or correction; opt out of sale or sharing for cross-context behavioral advertising; limit certain uses and disclosures of sensitive personal information; and exercise these rights without unlawful discrimination.
Precise App location, when enabled, is used only to provide the location feature you request. VIP does not use precise location to infer characteristics about you or for advertising, and does not use or disclose sensitive personal information for purposes that require a right to limit under California law.
To make a privacy request, contact us at [email protected]. We may need to verify your identity or authority before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and direct verification with the consumer.
11. Security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information, including encrypted network connections, access controls and restricted administrative access. No method of transmission or storage can be guaranteed to be completely secure. If a security incident requires notice under applicable law, we will provide notice as required.
12. Children’s privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the Services, contact us so that we can investigate and, where appropriate, delete it.
13. United States processing
VIP is operated from the United States. Personal information may be processed and stored in the United States and in other locations where our service providers operate, subject to applicable contractual and legal safeguards.
14. Changes to this policy and contact information
We may update this policy when our Services, practices or applicable law change. We will post the updated policy and revise the effective or “Last updated” date. We will provide additional notice where required or where a change materially expands how we collect, use or disclose personal information.
Questions, privacy requests and support inquiries: [email protected]
Operator: Weston Enterprises LLC, doing business as Venice Insider Pass.